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	<title>Tasha Harrison &#187; customer service</title>
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	<description>Online Marketing Consultant</description>
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		<title>How to improve engagement on Twitter</title>
		<link>http://www.tashaharrison.co.uk/2010/03/how-to-improve-engagement-on-twitter/</link>
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		<pubDate>Thu, 11 Mar 2010 14:56:21 +0000</pubDate>
		<dc:creator>tashaharrison</dc:creator>
				<category><![CDATA[Social media]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[customer service]]></category>
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		<description><![CDATA[With any social networking you&#8217;re doing it isn&#8217;t enough to just talk at your followers and fans. They&#8217;ll quickly turn off to your incessent stream of links. The reason people join social networks is to talk to their friends and make new ones, so the most effective social media strategy will look for ways to [...]]]></description>
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		<title>Building your brand using social media</title>
		<link>http://www.tashaharrison.co.uk/2010/02/building-your-brand-using-social-media/</link>
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		<pubDate>Fri, 19 Feb 2010 12:36:18 +0000</pubDate>
		<dc:creator>tashaharrison</dc:creator>
				<category><![CDATA[Online marketing]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[brand building]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[marketing]]></category>
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		<description><![CDATA[Build a relationship with your customers If you walk into a shop and the shopkeeper sits you down, makes you a nice cup of tea and discusses exactly what product is best for you, you are more likely to return. By speaking with your fans and not just at them you can create the same [...]]]></description>
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		<title>Twitter saves BT</title>
		<link>http://www.tashaharrison.co.uk/2009/08/twitter-saves-bt/</link>
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		<pubDate>Wed, 05 Aug 2009 14:13:33 +0000</pubDate>
		<dc:creator>tashaharrison</dc:creator>
				<category><![CDATA[Social media]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[BT]]></category>
		<category><![CDATA[customer service]]></category>

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		<description><![CDATA[If ever I saw the benefits of social media for a brand it was last night and today via Twitter. I live at the end of a half mile lane in the Sussex countryside (at the moment). Recently some BT engineers were spotted undertaking some work at the bottom of the lane, a few hours [...]]]></description>
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