Tasha Harrison

Facebook have decided to take over the world. They watched Google do it and now they want a piece. They also watched Twitter rise from nothing and they want to reclaim their dominance.  If you are a Facebook user I’m sure you’ve noticed how many things have changed over the past year. It feels like everytime you get the hang of where everything is you have to learn it all over again.

Constantly Changing

In the more recent change I couldn’t find the pages I am a fan of. I could find groups and events, but I was having to search for each page separately. Eventually I found a list in my actual profile, under Info. How could Facebook have forgotten to make it easy for users to find pages?

Pages are essentially the way that Facebook could separate an ordinary user’s profile from a business or celebrity profile. This was great for businesses, because they now had much of the functionality of a group, but with their own profile. People became a ‘fan’, which enabled them to show their appreciation for a brand, while at the same time feeling like they belonged to the page.

I Don’t Want to Just ‘Like’ My Favourite Brands

In the most recent changes you no longer ‘Become a Fan’ of a page, but you ‘Like’ the page. Just as you ‘Like’ it when someone posts a picture of a cat standing on its hind legs. The sense of belonging is lost. Functionality is the same, syntax has ruined the effect.

These changes have made Facebook Pages, potentially a lot less effective. It makes it more difficult to give the impression of forming a longterm relationship with a brand. A user will still see updates in their news items, but I think they will be less inclined to contribute to the page, adding comments, photos and even video. ‘Like’ is a kind of take or leave it word, it has lost the emotion of ‘Fan’, it has ruined Facebook Pages.

Further reading:
Facebook Limits Fan Pages and Introduces Community Pages
Facebook Group vs Facebook Fan Page: What’s Better?

There is a huge misconception that you can make a fun video, post it on Youtube and it will be watched by millions of people, possibly even making it onto a ‘Best Youtube Videos Ever’ programme. Sadly, it is extremely difficult to create a video that actually goes viral. There are an estimated 24 hours of video uploaded to Youtube every minute, so it’s incredibly easy for your video to get lost.

Creating a Viral Campaign

However, it is still possible to create a viral campaign if you have a greater plan. Volkswagen have created a viral campaign called ‘The Fun Theory’. Run in Sweden, the campaign sought to prove that you can change people’s behaviour by making things fun. It then invited people to submit their own ideas as part of a competition. The competition took place at the end of last year, but today I stumbled across one of the videos on Youtube, using StumbleUpon (a social bookmarking site).

Below is the video I stumbled:

I came across the campaign by accident, which is the result of a viral campaign. This campaign was paid for by a large business. They put money into the videos, they built a site and, no doubt, spent a great deal of money on advertising. This gave the campaign the impetus to become viral, it was given a huge shove in the right direction.

It also doesn’t seek to explicitly sell cars, it appears to be done simply for the sake of doing something fun. It associates ‘fun’ with ‘Volkswagen’. This is a very effective brand building campaign!

When measuring the success of your Tweeting it is important not to simply count the number of followers you have. You need to think about how many potential people are within your network.

For example, let’s imagine you have 200 followers. 2 of those followers retweet your link to their 200 followers. Suddenly you have reached a potential 600 people.

This fantastic video by vm-people, based in Berlin, is a great little animation showing how viral marketing works and explaining what it is.

1. Build a relationship with your customers

   If you walk into a shop and the shopkeeper sits you down, makes you a nice cup of tea and discusses exactly what product is best for you, you are more likely to return. By speaking with your fans and not just at them you can create the same warm fuzzy feeling.

2. Customer services

   There are instances where people may talk about your brand, make a complaint or be unable to sort out a problem through the normal channels. You can monitor social media sites and reply to these people. They may reveal problems you didn’t know where there.

3. Your fans can become your brand champions

   They share your content, they suggest your Facebook page to their friends, they promote your Twitter account through #followfriday. They do the hard work for you.

4. Show your brand’s personality

   What sort of person is your brand? What music do they listen to? What do they wear? This can all be communicated through talking and sharing stuff with your fans and followers.

5. Be consistent

   The way you speak to your fans across all your social media sites should be the same, your fans will expect you to act in a particular way.

6. Create guidelines for your staff

   If more than one person is writing your content, you need to make clear to them how they should conduct themselves and what they can and can’t talk about.